It could have resulted from the following reasons:
1: Low battery, please replace the battery and try again.
2: Incorrect procedure, please insert the test strip firstly, then apply your blood sample.
3: Incorrect absorb operation, please put your finger on the top suction port of the test strip and make sure the top changes to red color after applying the blood sample.
4: Error code, please check the product manual for detailed reasons or contact us directly for further help.
kindly note the acceptable difference should below ±20%.
For the accuracy issue, you could try to replace the battery and kindly follow these steps:
1. Clean your finger up before testing;
2. Do not use the lancing device to get blood sample until the alcohol evaporated after you used the alcohol swap;
3. Do not squeeze your finger to get the blood sample;
4. Finish the test within 3 minutes;
Yes, all of our glucometers have the CE certification and meet the sales qualification.
iCan CGM system is intended to be used by adults aged 18 years and older.
iCan App records blood glucose results every 3 minutes and provides trend graphs and daily average graphs. The App also provides and records alerts if your glucose is in or projected to be in an unsafe zone.
Yes, you can. Our sensor is water resistant（IP28）. Therefore, you may wear it during bathing and exercising. You can also swim while wearing the sensor up to a depth of 2.5 meters (8 ft) for up to 2 hours. If you engage in intense exercises, we recommend using a patch to protect the sensor.
The sensor measures approximately 32mm across and 5.7mm in thickness, which is about the size of a coin.
1. The measurement locations of the two methods are different. CGM measures continuously the glucose concentration in the interstitial fluid. The interstitial fluid is the fluid directly under the skin which surrounds and provides nutrients to the cells located there. A BGM measures glucose in a blood sample collected by pricking the skin. Most of the times the sampling is done at the fingertip. The values between CGM and BGM are sometimes not the same as for BGMs there is a fairly fast exchange of blood in the blood vessel and by that closer representation of the actual glucose value. Whereas the glucose in the interstitial fluid must first travel through the wall of the blood vessel and the interstitial fluid to the measurement side. Therefore, you may see a lag time of about 8-10 min between your BGM reading and a CGM value. Modern CGMs minimize the lag time of the CGM measurement by means of smart algorithms.
2. The iCan CGM system provides every 3 minutes an updated glucose reading. This continuous glucose measurements allow to identify actual and historic glucose trends, glucose levels and rate of change of glucose to optimize your treatment strategy and to make an educated decision at the right time. BGM measurements only provide the blood glucose reading at a single point in time with no information on trend or rate of change, which might be essential for an educated decision.
The MARD (Mean Absolute Relative Difference) value is a statistical measure of CGM accuracy. It represents the average percent of relative error compared to venous blood glucose measurements. The lower the MARD value, the more accurate the CGM monitor is.
No. Each sensor can be used for a maximum of 15 days. After 15 days, it will automatically stop monitoring, and you should remove the sensor yourself. The sensor is a disposable product and should not be used again after removal. We recommend replacing it with a new sensor if you wish to keep monitoring your results.
Please fill the inquiry form in Contact Us, or send an email to [email protected], to request our product list and complete product catalog.
You just need to dip the end of strip in a tiny amount of blood and then the strips will suck your blood sample automatically.
Yes, it can use on many people, please notice that the test strips and needles are only for one-time use.